Terms and Conditions

These General Terms and Conditions of Sale (hereinafter referred to as «GTCS») establish the terms and conditions for the purchase of products or services from the website https://adealicia.com/ (hereinafter referred to as the «Website») owned by Alicia del Real Martín (hereinafter referred to as «ADEALICIA»).

Service Provider Identification Details

Holder: Alicia del Real Martín

Registered office: Calle Ferraz, 77, 28008 Madrid

Tax identification number (N.I.F.): 24244057X

E-mail: [email protected]

In addition to reading these Conditions, before accessing, browsing and/or using this Website, as a user you must have read the Legal Notice, Privacy Policy and Cookie Policy. By using this Website or by making and/or requesting the purchase of a service you are agreeing to be bound by these Terms and the above.

Information on products sold

ADEALICIA offers a series of products and services based on original designs of our own creation personalized with the name and date of birth of the recipient. Each product or service on sale at ADEALICIA has a detailed product file where it is made clear what it is, the size, the unit price and the levels of customization allowed in its product description.

Intellectual and Industrial Property Rights

This Website, its source code and content (images, signs, etc.) are the property of ADEALICIA. Users who access this Website may not therefore copy, modify, distribute, transmit, reproduce, publish, assign or sell the above elements or create new products or services derived from the information obtained without the express written permission of ADEALICIA.

Online shopping features

Placing Orders

All products offered on the Website are personalized. Orders can be placed through the Website or by email if a higher level of customization is required than that allowed by the Website. Orders through the Website may be placed in Spanish or English.

When placing the order, the customer must provide a valid identification, an address located in the delivery areas supported by the Website for delivery, personalization data enabled for the specific work, as well as an email address and phone number so that ADEALICIA can communicate with him / her if necessary.

Once the order is confirmed ADEALICIA will send a confirmation email within 24 hours.

Marketed products

All the products offered on the Website are personalized and will be prepared upon request, informing the product’s website of the estimated preparation and shipping times for your order.

The products offered may be of two types:

• Personalized printed sheets on request.
• Personalized watercolours entirely painted by hand to order. The preparation times of these products may be longer, due to the artisan character of the same, and may be altered in case of shortage of materials. ADEALICIA is not responsible for delays in delivery due to lack of materials that may occasionally occur.

Prices and Taxes

The prices of each product will be those shown at all times. They will be expressed in euros (€) and will include the corresponding VAT applicable in Spain.

The Website will allow the use of discount codes as long as they are original, not falsified and within the validity period defined at the time of their creation. ADEALICIA reserves the right to cancel orders made with discount codes used abusively or falsely issued by the user.

Shipping Policy

Areas of Delivery

Order delivery areas will be those enabled on the Website at all times. In particular, different shipping policies may be established in the following order delivery areas:

• Peninsular Spain and Portugal.

• Balearic Islands.

• Canary Islands, Ceuta and Melilla.

• European Union (except Malta) and United Kingdom.

• Rest of Europe, Russia, Central and South America, Australia and New Zealand.
• USA and Canada.
• Rest of the world.

  In all these areas of order delivery, it will be possible to contract online orders with delivery in the places enabled in the Website, under the conditions shown during the purchase process.

Shipping Costs

At the time of placing the order on the Website, the user will be informed on screen of the shipping costs, which may vary depending on the amount of the purchase and the delivery place selected by the user.

All orders with deliveries over 60 € to peninsular Spain and peninsular Portugal will benefit from FREE SHIPPING, both in prints and in hand-painted watercolors.

In all other cases the amounts to be paid will be as follows:

– Peninsular Spain and peninsular Portugal: 3.90 €

– Balearic Islands: 5.20 €

– Canary Islands, Ceuta and Melilla: 35.00 €

– European Union (except Malta) and United Kingdom: 9.20 €

– Rest of Europe, Russia, Central and South America, Australia and New Zealand: 22.00 €

– USA and Canada: 19.50 €

– Rest of the world: 25.00 €

Note: any tariffs and customs duties that may be applied by each country are to be paid by the buyer.

For the purposes of these GTCS, delivery shall be considered to have taken place at the time when the buyer or a third party indicated by the buyer acquires material possession of the products, which shall be accredited by signing the delivery note offered by the transport company at the agreed delivery address.

In case of absence of the user at the time of delivery by the carrier, an additional delivery attempt will be made. If the order is not successful, it will be returned to ADEALICIA, and the user must pay the shipping costs set by the website for shipments to that country, regardless of whether the original order had not been charged – for volume shipping or any other circumstance.

Payment Options

Payments for products offered by ADEALICIA can be made by the following means of payment. The website will display at all times the means of payment available for that particular purchase, which may vary depending on the amount and / or destination of the order:

• PayPal’s secure payment platform.
• Credit card and debit card.
• Bank transfer to the account: IBAN ES65 0128 0075 5301 0287 5281

Under no circumstances will ADEALICIA have access to the user’s bank details.

The preparation of the ordered product will start as soon as possible after receipt of payment by the user. Immediately in the case of PayPal or card orders, and once the payment is received in the indicated account in case of payment by transfer.

ADEALICIA will not make any additional charge for the use of PayPal, credit or debit card or payment by transfer in the purchase of our products. The issuer of these means of payment may apply to the user charges for the use of them.

Issuance of Invoices

The user may request the issuance and delivery of an invoice for their online purchases. In order to be able to send you an invoice for your purchase, you must send an e-mail to [email protected] providing your complete fiscal data.

Cancellation and Refund Policy

Cancellations

The user may cancel an order, free of charge, within 4 hours of acceptance.

To cancel an order the user will have to contact as soon as possible via email sent to [email protected] and provide the order number.

The refund of the amount of the cancelled order, in case of having been paid, will be made by the same means with which the payment was made.

Refunds

Returns and/or refunds are not available. Please note that all products offered on the Website are personalized and will be prepared to order without any right of return and/or refund except in case of breakage, failure or defective delivery by the carrier.

Therefore, Article 103 (Exceptions to the right of withdrawal) of the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, will apply to orders placed with ADEALICIA:

The right of withdrawal shall not apply to contracts concerning the supply of goods made to the consumer’s and user’s specifications or clearly personalized.

With his purchase online, the user declares and admits to be aware of this circumstance and accepts it at the time of making the corresponding purchase.

In case of delivery of a damaged product the user must inform ADEALICIA as soon as possible by sending graphic documentation demonstrating the damage, committing ADEALICIA to offer an alternative solution or refund the amount originally paid.

Modification of these General Terms and Conditions of Sale

These GTCS may be modified at any time, in response to legal changes or the evolution of the offer of this Website. In any case, the customer is obliged to have read and accepted the GTCS at all times before placing an order.

Applicable Law and Jurisdiction

These GTCS have been drawn up in accordance with the legislation in force in the Kingdom of Spain. In case of conflict in the interpretation of these conditions, the competent jurisdiction shall be that of the buyer’s domicile and, alternatively, the courts of Madrid (Spain).

Website Legal Notice

For more information on the Legal Notice, see our Legal Notice.

Website Privacy Policy

For more information on our data protection and privacy policy, please see our Privacy Policy.

Use of Cookies

The use of our website requires the use of cookies. Cookies are used in order to facilitate navigation and offer a personalized and more agile service, as well as a statistical tool to obtain statistical data on the use of the web. In no case are they used to store information that can identify the User. For more information, please consult our Cookie Policy.

Last updated: May 12, 2020.

© 2020 Alicia del Real Martín / Adealicia.com. All rights reserved.